Apparently, the Saab brand does not let anyone go who once drove a Saab. My friend Achim joined the Saab 9-5 in Wolfsburg a few years ago. At some point then came a Saab 9000 as a hobby and supplement to the product from Lower Saxony. And now the vehicle was replaced by the Mittellandkanal against a Saab 9-3 TTID Aero. Good choice, I would say!
Not that the Passat was not a good car. We traveled often as a couple and he was economical, fast and reliable. But also a little bit down and no Saab. Presumably, the blog is not entirely innocent of the change, nor our common Saab hangar. And of course I was with purchase and test drive with it
Except for a rattling of the tailgate, he is very satisfied with the Swede. The draft is ingenious, the electric seats with two-tone leather first cream, the fun factor considerably higher than in the Passat Diesel. To eliminate the annoying noise at the tailgate and to have some programming done, it went to the Carl-Benz-Strasse to Frankfurt / Main, where he is already a customer with his Saab 9000.
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There, on historic Saab Terrain, Gerard Ratzmann and his team have been repairing and maintaining the vehicles of our brand for almost 2 years. Problem described, problem solved! The tailgate is without rattling noise, the reprogramming is done quickly. Then drove the Saab through the in-house car wash, that's it. The price? "Customer service" says Gerard Ratzmann to my friend Achim, who is not used to so much customer orientation from the brand from Wolfsburg. As a thank you there is a contribution for the Kaffeekasse.
Saab Service Frankfurt has shown that first-class service does not have to be tied to new cars. But also for not quite new vehicles applies. I like these stories, these little success stories. They make the Saab day more pleasant, let us know that some workshops are still passionate about the brand.
Therefore: Thank you to Frankfurt! You made my day!