In december we have about that First class service experience written by my friend Achim at Saab Service Frankfurt. Frankfurt is on the doorstep of Achim, so it is no surprise that he ended up on Carl Benz Strasse. We get a lot of attention when a Saab driver from Styria starts to rave about a Saab partner in Kiel ...
Klaus, who drives a 9-5 NG sedan, writes us the following email:
”You know I'm a total fan of the Company Saab Lafrentz in Kiel. That's why I like to leaf through my home page and I notice a 9-3 - 2,0t.
At the same time, my daughter Conny, who also lives in Kiel, is looking for a car. She has not finished her studies for a long time, so her cash register is not really full. If possible year of construction 2014, luxury without end and cost point - the less the better! Then I decided to give her a little help financially.
I called her and told her that I saw a great Saab for her. Then she drove to Saab Lafrentz, whom I had previously contacted and looked at the car.
Conny was fascinated by the first moment of her future car. I think that was on a Tuesday. It was agreed that the car will be ready for delivery in two days and then they make the contract of sale.
So, Conny got sick and it was delayed for more days. Then she did not find her registration form and her insurance papers were also incorrect. She then called the Lafrentz company and said what's up. What she had of papers she delivered to Saab Lafrentz and they took care of all her things until everything was in order. What I must not forget to write is that Conny drove there with her Ford Fiesta. She said there that her brakes had something at the moment. Then Micha Schulz, a Saab technician, took a close look at the matter and Conny was able to drive home without being charged for anything.
Then came the day that she had been looking forward to so much. Your Saab was there - like new. Glossy black with top interior cleaning, with underbody preservation with cavity sealing and and and ... And as a bonus, she got a complete set of aluminum wheels with winter tires, - of course new - of course at Lafrentz.
It was a first-class training and everything explained down to the smallest detail.
Now almost not a day goes by without my Conny calling. No, not to ask how we are, but she happily tells what her 9-3 can do. And she has also met other Saab fans from Kiel through photos of her car that she posted on her FB page. Who knows who knows. I think she was infected by the Saab Spirit.
As you can see again how a Saab can positively influence a life.
That, dear Tom is a story of a Saab workshop where there is still a lot of passion for our brand. Where the boss personally goes with his technician to the customer.
Incidentally, I would like to mention that I will be supplied with original spare parts for my 9-5 NG by Saab Lafrentz over the post. No matter what you need, Markus Lafrentz takes care of everything. Hereby a big thank you to you.
I would be delighted if you could write something about it on your blog. ”
... which we enjoyed doing very much. The blog team really likes positive Saab stories. These little stories are also an incentive and confirmation for the partners who live Saab every day. More letters from readers are welcome!