An article, this time in its own right.
In recent weeks, mails in my mailbox are piling up on readers looking for a Saab workshop or spare part.
The background: it is about, quite openly, a tiresome, old nuisance. Some workshops have a Saab sign on the building, but are no longer a partner of Orio Deutschland GmbH. The customer, who does not know this, orders a repair, in the opinion of receiving original spare parts from Saab. So happened, deep in the West of the Republic.
Months later, the vehicle is already broken again, it turns out that cheap parts of a third party were installed. Brisant only that the price for an original part is on the bill. The trouble is great, only the threat of the person concerned to publish the name of the workshop on the blog, brings the company to relent. An isolated case?
Apparently not. Just a few miles, on my doorstep, a similar scenario. The local Opel dealer has not been an Orio partner for some time, but has continued to mount Saab service signs. A friend has some work done, and a few months later he sells the car. Shortly thereafter, the alleged same defect, which confirms another workshop to the new owner. The Opel operation is not prepared to repair the damage, arguing that it has nothing to do with Saab anymore. The trouble is there.
Annoyance with stupid sayings
An equally questionable behavior is there again and again for spare parts. A customer asks the local dealer, the spare part is not available. "Saab is broke, you know ..." The text we hear endlessly since 2011. And now really annoys us ... Annoying only that on demand in Eschborn the sought after part in Sweden from stock is in stock. The workshop simply had no motivation to trigger an order for a part.
Mails on these two topics are increasingly flooding the mailbox, costing time and effort. Because the blog has no online access for spare parts availability, we know no prices. Even Mark and I have to ask, in Eschborn, at dealers.
What can we do? Saab riders know that they drive an individual product and that sometimes the way to the garage can be a bit further. We can live with that. The thing about the signs that fool us into having an authorized Saab partner in front of us is just annoying. If the company is fair, it communicates to be a free Saab workshop. Then it fits. If it's not fair, then it's not acceptable.
Supports the supporters
We should protect ourselves. Actually, we still have a good spare parts supply at Saab. The reason for the annoyance is not in Nyköping. Orio Deutschland GmbH has up-to-date lists of contract partners for Germany and Austria deposited. For the Switzerland the same applies. A quick check shows who is really authorized who sells original spare parts.
Or, even better: supports the authorized Saab partners and spare parts dealers who advertise here on the blog. You are guaranteed to supply original parts, the workshops have long Saab experience.
They support us, in part for years, and are the real heroes in the background. Because with their commitment they ensure that the servers are running, allowing us to tackle new projects. Thanks to their help, there are news about Saab almost daily for more than three years on the blog. Anyone who drinks his espresso in the morning, between 10 and 11 watches, while reading the daily Saab News, should not forget who makes the blog possible. The "supporters" involved in workshop and spare parts search, which also supports the blog. Thank you!