Lived customer satisfaction

In Sweden, the sales announcement for a Saab 9-5 sports suit made a big stir. "Saab 9-5 station wagon - you will regret it”Was to be read. Of the Expressen even suspected that this was the car that Saab would have broke on.

Customer satisfaction - even after 16 years. Defined by the Orio AB
Customer satisfaction - even after 16 years. Defined by Orio AB

Why is? A Saab 9-5 sports suit, which provides powerful for annoyance. The Saab has shortcomings without end, and the list of works is shorter than the error. Basically, everything is broken, writes owner Markus Eriksson. The station wagon is not a new car. He is from the year 1999, has just been ridiculous 16 years old and has run nearly 200.000 kilometers.

For other makes that would not be a fuss, one might think. Off on the car carrier, in the export, and bought a new car. With a Saab, things seem to be different.

For one thing, there are people in Sweden who don't like negative Saab press. On the other hand, there is a reputation that must be defended ... that of the long-term car, which is robust for many years and kilometers. How nice that Orio AB sees itself as the seal keeper of the brand and the vehicles on the street.

A short time after the ad went through the press, the country director of Orio AB responded. The Saab 9-5 sports suit will be repaired ... with original Saab spare parts; the costs are borne by the company from Nyköping. It's about maintaining a reputation and it's about customer satisfaction. Even if the guarantee has long expired, the vehicle is 16 years.

Orio put a teaser to this action online, for us you have inserted a German subtitle. Thanks to Eschborn and Nyköping! The story will continue on Orio AB and on the blog.

Owner Markus Eriksson may no longer sell the Saab. After the repair the 9-5 will stay in the family, he wants to give it to his daughter.

22 thoughts on "Lived customer satisfaction"

  • There is a Monday car everywhere. I'll turn the tables and say that the high reliability of Swedish automobiles, and at this point SAAB, was the reason for the lack of economic success. While other manufacturers earn stupidly with spare parts, SAAB only had an average business. When my colleagues complain that the brake pads are over at 30.000 km and the brake discs are over at 60.000 km, then the vehicles will probably say Audi or VW. This is also the case at Daimler. BMW has inexplicable electronic defects, etc ... on my SAAB I only had to replace the front brake discs after 210.000 km. Others already had a new car made from spare parts ...

  • At some point the car had disappeared from the yard of the VAG dealer, did you hear something from the car again?

  • I would be for it too. Had to have the part reconstructed with the local hydraulic service. If it goes well, there is a huge mess.

  • Then Orio should reattach the pressure hose from the machine to the oil cooler on the 9k. Unfortunately, the part no longer exists neither in Europe nor in the USA. Since the part is unfortunately in the splash water area, it tends to rust and then bursts on the BAB ... :-(

  • Hi Detlef,
    if the defects had occurred at the same time, the list would have been longer than that of the working parts, but of course it wasn't. It came sometimes on a weekly basis and included almost everything except the engine itself, gearbox bearings, cooler, ZV, windows that remained open, fuel pump ... and a lot more and more, starting at the tender age of four and about 60TKm.
    But luckily that is yesterday's news and almost forgotten - I still have all SAABs after that and they are of great quality.
    “Joe”, already mentioned in the Youngtimer blog, only came into our household when he was 16 (more by chance). The substance was so good, however, that it was worthwhile to carry out the renovations that are of course required for such an old car. There are already some ORIO parts in there. He's been in daily use for two years now and has now unwound another 32TKm without any problems. It can pay off when repairing an old car. In any case, I will not give it back!

  • Hello in the round,
    the report also puzzles me a little. Especially the 9-5 is a super reliable quality mobile. Of course there are Monday cars; also in our ranks. However, that more sources of error should be found in this car, as functioning parts you can confidently call a fairy tale or even slander.
    Now my 9-5er is six years younger than the model in the report. However, mine has a higher mileage. People do not let anyone tell you. The 9-5 is a great hit, especially in the 2.3l version. The Swedish colleague should have gone to service in between. Even the best car needs proper care / maintenance.
    Have a nice evening for you all.

  • My SAAB 9-5 estate Bj.2002 has now exhaust through, rear rubber are ailing and unfortunately also the air mass meter, so it is no longer through the TÜV / AU. Cost too high and therefore tax.Schnief: (

  • Good on Orio AB, ... ..

    BUT to give to a bad winger (Complainer) after 16 years & 200,000 km is not good.

    Insist on seeing full service history & when the complainer bought the Saab….
    BAD service leads to problem, that are NOT Saab's fault.

  • @ GP 362

    Was the list of defects really longer than that of the functioning parts (or as long as Markus Eriksson's)?

    Probably not - but in 16 years, if you let it go, a lot will certainly accumulate.

    The cardinal question is why Eriksson is only now so bloated (good salary from Expressen?) - he will have been using the car for some time and not bought it as a 16-year-old used car. If so: With this kilometer performance (almost 200.000 km) you will have some problems with almost all used cars - unless it is a well-maintained vehicle. But this will certainly not be the case here!

  • I also own a 9-5 he wagon, Bj ,. 1999. Except once (Zündkassette) and wearing parts, the car has never let me down. An absolutely safe and good car, but only 230000 km driven.

  • Well, I can't only complain, even if the “red bucket” gave enough reason to do so! Our 2002 9-3 TiD Anniversary just unwinds its kilometers. Even the exhaust and clutch are original at 160.000km.
    For the last TÜV we actually had to renew a tie rod end ...

  • Nee-Nee, that's not how it works!
    Also on our favorite brand there are great Monday cars. I also had one of these (9000CC). That would have been almost the AUS for SAAB with me, if the perfect CSE would not have bent everything back afterwards. It was almost as bad as Ziehmy's RED BUCKET and it had nothing to do with maintenance jams, because it started for SAAB at an adolescent age, but after the warranty and cost a lot of money.
    SAAB Germany was not very cooperative, because one could have also bought a Wolfsburg product and I had that at that time also know.
    After that, I did not find such a SAAB anymore.

  • I have never heard anything like this about a SAAB in my circle of friends - it can basically only be a vehicle with a large maintenance backlog.

    Press that takes a 16 years old car to put it down as a negative example of defects that occurred, but also requires correspondingly stupid readers (which seem to be sufficiently there).

    You can't take the whole thing seriously at all - if I had something to say about Orio, Expressen and her possibly well paid Markus Eriksson would have been blown away. It has now most likely even benefited twice.

  • It's not like ignoring the topic. Classics and youngtimers are the focus, as well as the issue of timely reparation for an aging stock. Eschborn and Nyköping work on the topics and read here customer opinion.

  • True Uli, that is exactly what is missing from the Saab brand, as other manufacturers have been doing for years. Some repairers who have been repairing Saab vehicles for decades are desperately looking for replacement parts and original tools (eg the lever tool to change the clutch on the 901er) and have to experiment with used parts, redesign tools for other vehicles to use on a Saab. This results in higher costs for us customers, as repairs take longer (labor costs) or delay (spare parts difficult to obtain).

  • I do not mean that it is fair / unfair. Orio counters a media campaign / negative press visibly sent. 100 points to Nyköping

  • Primarily just a marketing campaign by ORIO AB, of course. For Saab it is important to preserve a reputation - but against 16 years you can't say anything with the best of will. In my opinion, if it really happened that way, it was rather unfair to those who had high costs for repairs after a few months / years. ORIO AB should help out and not with a 16 year old car that has largely already done its job.

  • The 9000er is almost unbreakable and with good care you will be able to drive it forever. Or pass it on to children, grandchildren or nephews. I think behind the 9-5 in Sweden is also a lot of maintenance backlog.

  • Nice, of course, but also a marketing tool - there is nothing wrong with that. Orio might decide one day to go to the workshops, forums and clubs to find out which spare parts are urgently needed for the 9000 and 901 models that are still very common. Here, there is sometimes a yawning emptiness on the specialist parts shelves. And only thanks to used parts and a long search on the Internet can certain parts be found at all. Since there will be no new Saab, Orio should equally supply all series with the essentials. You should also look for possibilities to transfer the reproduction to the enthusiast scene at your own risk - with the delivery of the necessary documents / pressing tools / templates, samples ...?

  • Well, it is different,
    06.03.2015 with my Saabine (9000 Aero, YY 1996) exceeded the 400.000er mark. Engine, LiMa, clutch, starter, turbocharger, even the shock absorbers are still original. However, the rubber bushings have already been exchanged several times Soon the next TÜV examination is due and I am 100% sure that this is again without problems on the stage.
    Since I drive vehicles from SAAB for about 30 years, and all drove far over 250.000 Km, I can only guess that the poor guy must have done anything wrong.
    I wish all those who have the same sensations for the brand as I do (and the others, of course)

    Dieter

  • I would say that's the way to go. Orio wants to earn a long time on the cars, so they must set a sign so that the cars remain on the street and the confidence in Orio remains. Good story

  • Actually a nice story, if for me personally not a bitter, a very bitter aftertaste would remain:
    Some will remember the RED BUCKET, an 2006 9-5 TiD Hart SportCombi, back then just 2 years old, standing in exactly 12 months 24x, mostly multi-day, in the workshop.
    There were always only minor details, such as gearbox damage (at 45.000 km!), Broken spring, loose steering column, loss of fuel, extreme loss of engine oil, etc ...
    Nobody helped me at that time (apart from the local SAAB dealer, who was very supportive), but SAAB Germany was stupid. 12 months with this SAAB cost me just 12.000 Euro 🙁

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