Saab service, chain, or free workshop?

Almost exactly 8 years ago, the tapes in Trollhättan stalled. Even before, the factory had been underutilized, and from March 2011 only sporadic vehicles ran off the line. Days, until the production came to a halt. Since then there is an end to replenishment, and it is about preserving what is available.

Saab service
Saab service

The inventory is getting old, and who cares about the maintenance? They still exist - the workshops that mainly and sometimes exclusively screw Saabs. Your order situation is mostly good, Saab drivers are loyal. Often known for years, has become part of an extended family. And there is also a vehicle from the Trollhättan brand that must necessarily drive up to the Saab / Orio partner. The 9-5 NG was Saab's first online vehicle. It needs to be repaired and diagnosed to the server whose access is only available through a contract with the Orio AB.

3 years warranty on the parts

But what about the older vehicles? Saab 9-3 II and I, the 9000er, the old 9-5 and the classic 900er? And how about the comfortable 3 year warranty on parts you only get from Orio. Is that part of the decision?

I prefer workshops with long brand experience for my youngtimer and budding classics. Meanwhile, it is exclusively Orio partner, in the past was also a free workshop with a Saab master in the game. He had worked for the brand for a long time, then became self-employed and was my trusted man for several years, until he retired from the business for health reasons.

How do the readers with their vehicles? Do you trust the experience and competence of Orio / Saab partners? Or do you prefer a free workshop nearby that has Saab background? Maybe the Saab is just a commodity that can be well maintained even in a workshop chain? They advertise with low prices and fast appointment allocation. But are our vehicles, which are becoming more and more exotic, really well looked after there?

Market Analysis - 8 Years After

We start today with a small market analysis. How do our readers wait for their cars? Do you also accept long journeys, do you value traditional Saab service? Or is it the free screwdriver around the corner, maybe the big chain that enjoys her trust? Maybe you screwed now synonymous and worried the parts of the known wholesalers?

8 years after the end of production in Sweden an exciting question! Multiple answers are possible. We are looking forward to the result!

Saab service, chain or free workshop?

  • Saab / Orio partner (43% 298 Votes)
  • Free workshop (with Saab background) (25% 173 Votes)
  • I'm screwing myself (19% 132 Votes)
  • Free workshop (11% 79 Votes)
  • Workshop chain (Bosch service etc ...) (1% 6 Votes)

Total Voters: 480

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41 thoughts too "Saab service, chain, or free workshop?"

  • 5. March 2019 at 10: 25 AM
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    My luck: The one who has infected me with SAAB is even a car master and has several SAAB at the start. We're screwing together, so I'm sure everything will be done properly as we take enough time. For very special things we are friends with a former SAAB master who also likes to support. The ET are primarily ordered from the local ORIO partner, general small parts from other workshop suppliers. And for me the best: I learn something about it again and again and I'm sure that our SAAB are in a well-maintained condition.

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  • 5. March 2019 at 10: 36 AM
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    Especially if you want to keep several Saab cars on the road it makes the right mix: Major repairs to the recognized specialist, the oil change at the independent workshop with Saab background and minor repairs done myself. However, I have already experienced everything: Oil changes on the same vehicle cost between 80 € and 135 € and at a "Saab Center" I have to pay 800 € for a fruitless (!) Troubleshooting. Therefore keep an eye on the workshop choice, not every company has the same competence in all areas ....

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  • 5. March 2019 at 10: 39 AM
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    Orio partners are not in the vicinity.
    And "free workshops" here on site want my 2011'er not even "touch" or have the model often not even in their software.
    So stay with my Drömbil anyway only the way to the "FF" (friendly Frisians). 😉

    With the former "absolute Saab expert" here in the extended area, I was already due to div. Smaller / larger things (including keyword grips) not really satisfied (was there earlier with the predecessor, a 2002'er 9-5 SC ).
    And meanwhile he has already given up his shop (probably also health!).

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  • 5. March 2019 at 10: 46 AM
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    I switched from one of the largest ex-Saab dealers in the region to a freelance workshop that specializes in Volvo classic cars (and has more idea).
    For work that he / she can not do / I go to a small Saab dealer (80km of mine).

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  • 5. March 2019 at 10: 46 AM
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    Both! A free screwdriver who understands a lot about Saab. And a longtime Saab workshop, which also advertises here on the blog. My supply is thus close to the optimum and with a reason to drive further Saab.

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  • 5. March 2019 at 10: 49 AM
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    unfortunately there are also just in ours in the south (Bodensee) saab service workshops ... .. who are interested in saab for saab and simply their opel more bad than right supply. have since relevant experience made really shake his head and a lot of trouble! You can tell that while still saab service makes. But actually no interest in the cars has. Now I am at a free workshop (with a master with 40 years of experience!) And the service is great ... .I was also shown there "how miserable" the saab dealer has worked over the years hiunweg. stubbornly according to instructions (and also rather bad than right) and just not even a centimeter to the left or right look.

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  • 5. March 2019 at 11: 15 AM
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    I suppose someone at Orio will follow this with attention. So my words about it: Exclusively a Saab partner who also has his ad running on the blog. I am very satisfied with the service, unfortunately in recent months parts of Orio were not always available, so that other providers had to be accessed.

    Feels like that happens more often, even with parts that actually belong to the daily business. The workshop compensates for this, has a warehouse with parts that regularly become scarce. In my opinion there is a lot of room for improvement at Orio. This should be taken seriously if you want to keep the vehicles on the road.

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    • 5. March 2019 at 11: 35 AM
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      But now I'm a little baffled ...

      The day before yesterday you commented on my SAAB story analogously that the trifles on my chrome glasses should not be a problem, unless in the capital there would be committed dealers ...

      Today you complain even the felt more and more often prevailing lack of "parts that actually belong to the daily business." But that was exactly one of the points of my story ...

      What has changed so dramatically in the spare parts supply in the last 48 hours, that you now come into the same horn?

      I can not understand that completely. Hopefully you will have some understanding for that.

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      • 5. March 2019 at 11: 55 AM
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        No, Mr Hürsch, I make the criticisms of really important parts. The CIM for the 9-3 II - III seems to be missing again and again. A fact that has been the case for years and that does not really improve. These parts are really relevant.

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        • 5. March 2019 at 1: 17 PM
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          Can not we just agree that it's a big shit if parts are missing?

          They can not meaningfully question the commitment of metropolitan dealers within 48 hours and at the same time complain about the nationwide lack of availability of parts. That is not conclusive in itself and makes no sense ...

          PS
          It makes no sense even if you subsequently introduce the concept of relevance. Especially since the blocked fuel cap of my SAABs was quite relevant. At least I can not drive without refueling and not sleeping peacefully with an open tank ...

          Incidentally, actually some idiot has used the time when the defective servomotor already removed but a new one was not yet available to open my tank and bend the lid. Very, very funny ...

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          • 6. March 2019 at 10: 12 AM
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            Oh Mr. Hürsch. Of course it is crap if parts are missing. We agree with that.

          • 6. March 2019 at 11: 33 AM
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            Thumbs up, Mr. Troll. Where have we not previously agreed? Why so sensitive and why the detours?

    • 5. March 2019 at 12: 40 PM
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      So I'm here after some time (the next Saab / Orio partners are more than 100km away) at a very dedicated owner of a foreign brand workshop "landed". Both in the procurement of parts as well as in the repairs, he is competent and results-oriented. He had nothing to do with the Saab brand before, but he was willing and willing to think about it.

      In addition, I also occasionally use a Saabpartner, which has a whole set of older 9-5 parts carriers, so that the parts supply at a fair cost is still ensured for some time.

      Without "dual strategy" it would be bad for my 10-20 years old vehicles. But I am optimistic that I will be able to drive SAAB for a whole series of years.

      Answer
  • 5. March 2019 at 11: 20 AM
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    Beautiful and intelligently designed survey. Good that multiple answers are possible.

    The next survey in a few years and the comparison with the current one will be really exciting. Because then developments and trends become clear. To future topics for this blog is not bang me. May he live long.

    PS
    Somewhat difficult is the fact that many SAAB car dealers are looking for more legs. For example, as a Bosch service partner. If there are still almost only SAABs standing there and the neon sign at the dealership is still SAAB, on the letterhead and the bill but Bosch is, where am I? Am I with SAAB / Orio (yes, am I) or the link in a chain (certified Bosch service)? Already today not so easy to delimit both cleanly from each other. In the coming years it will be even harder ...

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  • 5. March 2019 at 11: 43 AM
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    Unfortunately for me the topic will soon be over :-(. My peppery green 93 SC 1.TiD deceived goes into retirement after 11 years and over 330.000 km.My son said to me, dad, he has done his job and makes already long He was a faithful companion, he is right, and that's what makes it so hard for me to decide on the wagon's way of life, to put it down, to sell it too young to run as a classic car soon, too old for longing And with the thought to give it away I'm not entirely comfortable in May is the new there, until then he will be maintained and cherished (he is maintained checkbook until today) and maybe I come up with a solution.

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    • 5. March 2019 at 2: 34 PM
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      I would, if it goes the car just continue. He is still too young to drive away and does not have much sense with these kilometers. For the export he is too good, if he still drives well and checkbook is maintained. Kenne Diesel Saabs with 400 000 - 500 000km the drive still and the owners do not think to repel the car.

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    • 5. March 2019 at 2: 56 PM
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      Maybe advertise on the Saabblog, so that he comes into good hands .... 😉

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  • 5. March 2019 at 11: 44 AM
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    At the Saab / Orio partner, who is sponsoring the blog and can only say the best. When he is Saab in the center. If you want to keep your Saab as long as possible, there is hardly a way past a good Orio partner. Also to help Orio to get as long as possible Saabersatzeile, Where there, as already written such and such. For many Saab is only a very small matter and if the mechanic first has to look for the ignition, then you should drive away again.
    But there are also, as I have already experienced, workshops that are not Orio partners, but also have excellent Saabkenntnisse and also have a very large contingent of spare parts / used parts or these can get over contacts quickly.

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  • 5. March 2019 at 11: 58 AM
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    I have 100 Orio Saab Center all around 33km. For years, I have trusted a freelance SAAB specialist.

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    • 5. March 2019 at 9: 39 PM
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      Lucky, who has so much Orio Center in the immediate vicinity. I have one in 50 km and the next in 100 km. With both unfortunately again and again bad experiences made, especially with the 50 km distant. There was always just "crafted and tinkered" and it does not even tell me, as a paying customer. After a few, not very successful attempts, from Bosch service, to various brand workshops, which tried to take it, even a SAAB, I am now for a few years in a very small independent workshop, which is a lot of effort and where I always feel good.

      Also lucky for everyone who has very good long-term SAAB specialists in the area, who still live this brand, like for example in Bamberg.

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  • 5. March 2019 at 12: 14 PM
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    At a SAAB / Orio partner of SAAB lives and understands, a very familiar company, the prices even in a relatively reasonable framework against other workshops and above all, time and understanding for extra wishes or explanations. For me unfortunately not very good to reach there outside of Vienna, but the at least once a year visit is more than worth it. There are other official SAAB workshops in Vienna with which I have not had too good experience. The one similar to Opel, as mentioned above, the other seems to SAAB only as a necessary evil and every visit one is invited to a test drive with a new car of the other brands distributing the dealership. Twice in a free Werskstatt with a former SAAB master, service however more bad than right (the half cockpit of the 9-5NG sprayed with cockpit spray on high gloss on the doors everywhere splashes of the same - then cost me hours to remove this cleaner again) and at the next service in the car wash trunk lid and LED bar in the damaged). Since then, there's only one more SAAB / Orio partner for me and that will stay until he retires, locks up or my 9-5NG blesses the time, which hopefully will not be the case for a long time yet.

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    • 5. March 2019 at 2: 22 PM
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      Well, there are some bus connections to Vienna from Himberg anyway. We drive mostly with two cars, so my father and I, and then ever leave a car there when we need to service. Keep having fun with the 9-5NG

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      • 6. March 2019 at 10: 39 AM
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        Of course there are, it is also offered a free rental car, this is not an issue. Practically it is still not for me because I can not park with the rental car in front of the company, and the buses only every half hour drive. That was not a criticism of the workshop but only my opinion that it is relatively unfavorable for me to achieve and as already mentioned above, I still like to do this circumstance in order to get a more than good service.

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  • 5. March 2019 at 12: 22 PM
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    Luckily, since the 1980 years, I have been in good care of the oldest Saab dealer in Germany - in Berlin - with my now fifth Saab (an 9-5 Sportcombi, first registered in February 2010 and now 108.000 km on the clock). Also, this company has forced to seek another foothold - Bosch service partner - and now preferably sells the other Swedish brand, but all there are still a lot of Saab in the blood and I'm still there and hopefully for a long time In good hands.

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  • 5. March 2019 at 1: 20 PM
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    I've been bringing my Saab to the Garage Buser in Augst / BL, Switzerland for years. Since about 50 years Saab specialist. Even though I recently moved to D I will continue to bring my vehicles there. It just has to be worth it to me. (The Std. approach, however, scratching the pain threshold ... .., Switzerland stop, because everything is quite expensive)

    There is also a very good vintage car specialists here on the Upper Rhine. He takes the vehicles but only by hand. With my two Lancias I "may" go there. Good for me, because at Lancia Service it looks the same gloomy as at Saab.

    Let's enjoy our great vehicles and do not think too much about the vile Mammon. 😉

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  • 5. March 2019 at 1: 36 PM
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    My approach to service and original parts is directly influenced by my experiences with (former) SAAB workshops. My first used SAAB I bought in the early nineties as a student at the local SAAB dealer in Trier-Pfalzel. On this occasion, I was also allowed to get to know what we mean by true service and customer proximity! That creates trust and therefore all other SAABs came from this source. I also had repairs and regular maintenance done there.

    Meanwhile I live at the Ammersee and Trier is very far away. For urgent work I had already entrusted my vehicles SAAB workshops in the Munich area, unfortunately with consistently negative experiences! Therefore, whenever possible, I bring my SAABs to Trier for service and repairs. And that despite a journey of 540km (easy)! I can only say: it's worth it! Decades of experience with SAAB vehicles and an exceptionally strong customer orientation can not easily be replaced!
    In the case of defects, the workshop gives me excellent support in remote diagnostics. Meanwhile, a Tech2 is in my toolbox, which makes things easier. And if it has to be and the vehicle can not be safely moved to Trier for repair, then I get the original parts for self-propelled sent. With this concept you can live splendidly, and a ride to the service can be complemented with other nice things (eg a day to dive into Roman times, cheap refueling in Luxembourg, on the way back a visit to buy wine to France, the aircraft museum visit in Hermeskeil ...).
    Oh yes, after four 900 I predecessors (900GLE Sedan, 900Turbo16S Heuschmid, 900Turbo16, 900 SoftTurbo Convertible), my current SAAB is a stunted 2007 9 5 2.0t Biopower Sport Combi (chrome frame) with ~ 270tkm on the clock and crisp as the first Day…

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  • 5. March 2019 at 2: 28 PM
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    What could be better than having your own SAAB dealer in his own town (Bamberg)?
    His motto, "We take care of your SAAB as long as you drive it," calms me down and makes me sleep soundly.

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    • 6. March 2019 at 10: 13 AM
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      Bamberg is great, I can confirm that!

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  • 5. March 2019 at 3: 26 PM
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    as 1,5 years ago, my Saab 900 Turbo Bj 89 suddenly stuttering strong while driving I drove into the
    nearby Saab workshop. This then exchanged all the parts that were connected to the ignition and then told me that my Saab now makes no sound. I demanded reinstalling the old parts and instructed the ADAC to bring the car to MA in a free workshop (with Saab experience) where I have previously been servicing and
    Repair for years had been carried out, but recently forced to contribute parts from the Internet. After repair of the engine control unit, the car runs perfectly again. 2 weeks ago, my Saab Sportcombi 9.3 Ttid stayed in town and the ADAC dragged me to the nearby Saab workshop, the same as mentioned above. The fault memory showed defective EGR valve. The replacement brought no improvement but finding AGR cooler blower defective. Sorry, no longer available, we can not do anything, was the disappointing answer. Should one throw a high-quality car that was 9 years old at the time? A call in Bamberg brought the redeeming answer, it was indeed no new part available, but repairable. Ultimately, it was then an exchange part of a crashed Saab with some additional new parts from Orio. It always remains the ride on a razor blade, which makes driving with such different Saabs but also exciting. You have to see it sporty and of course passion is part of it.

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    • 5. March 2019 at 5: 30 PM
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      Do I understand correctly that in the 900 quite a few parts (ignition) were unsuccessfully exchanged at a SAAB workshop? That the true cause (engine control unit) was recognized and cheaply remedied only in a SAAB-experienced workshop?

      That would be sad, covers or overlaps with my experiences. In the meantime, I feel better off with the alumni than with the original ones. And anyway that seems to me to be the future career of a good SAAB service ...

      The alumni are usually workshop masters. The "original" are more and more often the sons and grandchildren of the founders, so inherited owners and their daughters and sons. Part dealers in the third generation, who like to shine with white teeth and high bills at the counter. But what does that mean for my SAAB? Often the alumni know more.

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  • 5. March 2019 at 6: 39 PM
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    that's right. A reliable Saab workshop based in HD for many years (together with Alfa-Romeo)

    At the end of the last century, Saab was no longer licensed, the owner then retired. Shortly thereafter
    opened a large Opel workshop in the neighborhood, which then also Saab on their flags wrote.
    Although she also employs a Saab mechanic, but sitting on a lost post, since he probably no
    Receives support from the company management. The company manager of the free workshop has learned on the Saab 900
    and worked for years. He knows his way around the old Saabs very well. On the newer Saabs probably
    less, so I accept for larger problems 100 km (Frankfurt) or to 160 km (Bamberg) in purchasing

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    • 5. March 2019 at 9: 57 PM
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      Bamberg seems to me to be a secret SAAB capital in D At least this place name falls very often. Anyway, thank you for your answer. My image of the service situation in D wins because of sharpness ...

      They still exist, the dedicated and competent (ex-) dealers. That also speaks from other comments and that's gold dust for the SAAB owners and SAAB riders. Unfortunately, longer distances and longer lifetimes are also part of the picture or our everyday life. But we also get back cars that are not mass-produced. You just have to see it realistically and know what you are getting into. Fits already ...

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  • 5. March 2019 at 7: 05 PM
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    I've been trusting the Saab workshop for more than 20 years. Formerly a Saab brand agency, now only workshop, but only Saab. And I'm in good hands with my 3 Saab (convertible, 9-5 station wagon, 9-5 NG).

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  • 5. March 2019 at 9: 09 PM
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    Always Saab Bredlow in Berlin and well looked after

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  • 6. March 2019 at 6: 31 AM
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    to my convertible, BJ. 2011, I leave only SAAB people of my confidence. SAAB Taubenberger and SAAB casting !!

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  • 6. March 2019 at 1: 17 PM
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    Am a lucky guy. In several ways. Live between Germany and Spain. And I'm the proud owner of 4 Saabs .... 2 in respective country. In Germany my treasures are maintained in Frankfurt by Saab Ratzmann. "It can not be better", I can only say that. There was no problem so far, which could not be solved by Mr. Ratzmann and team. With a mix of new and used spare parts, a lot of love, experience and ingenuity. Despite a lot of work, the boss and staff almost always have time for explanations and a chat .... Each visit is a journey through time in times of personal service in a family business.
    In Spain too, after many catastrophic experiences with Saabservice affiliated with an Opel workshop, I found "the" workshop. Saab Berma in Barcelona. A mini-workshop, two employees, and decades of Saab experience. And here too much love for the brand and ingenuity. So I hope for many years and many thousands of miles to enjoy the, for me personally, greatest ever built vehicles.

    Greetings to the community

    The Lizi

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    • 6. March 2019 at 1: 42 PM
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      It all sounds so great and happy that I would like to read more of it!
      A SAAB story by Lizi would probably be very big (SAAB) cinema and a festival of zest for life ...

      PS
      The board is very nice. Thank you to the blog team.

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  • 6. March 2019 at 1: 29 PM
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    My 9000er goes to a former Saab representative for maintenance. There are now officially screwed to Ford and Citroën, but there are still plenty of Saabs on the customer and staff parking. I have almost an hour to get there, but I feel welcome and the 9000er is in good hands. He was already at the previous owner. Only problem: when a part has to be ordered. Then there's a second appointment for the repair and for me each 2x time, mileage and replacement cars ... and then plenty of stress with all the trimmings ...

    When I bought the vehicle and wanted to make an exchange of all liquids in my area, a big, former Saab dealer advised me to simply drive to a free workshop with this old car. I almost fell off the phone. Then I just stopped in the service book, where the vehicle got its last maintenance and was very welcome - even with the old car. That's the way it has to be ...

    Many greetings from Central Switzerland

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  • 6. March 2019 at 8: 07 PM
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    Saab 9-3 convertible (MY 2007) at the Saab / Orio partner in service as well as my 900 convertible (MY 1987) because the 900 can still be supplied by these people. My 9-5 NG (MY 2011) was but still there I have now sold to a Saab Garage / Orio partner and you are driving this great car itself now. My Saab 96 TT is in a small garage where you know even DKW really good in good hands. And recently, the Saab Club is a great source for finding information on the most difficult things on old Saabs.

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  • 11. March 2019 at 3: 14 PM
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    The survey is difficult if you have different vehicles from the House of Saab ... with the 9-3III I am at a former Saab dealer and very satisfied, if it has to go fast, eg in brakes, I also drive past Opel, so everything Identical parts. With the 901, I drive only to designated 901 specialists, which is what most workshops that still have a grip on the facade are no more. This is especially noticeable when it gets a bit trickier and exceeds the complexity of a standard maintenance / repair.

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  • 16. March 2019 at 11: 18 AM
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    It depends .... Of my six Saabs ever driven, I have three - 900 I CV, 9-3 I and 9-5 II. The 9-5 II comes to workshops that have server access (luckily I have one, which can be reached by bike from me and also advertises here.). With now good 130 Tkm, the aches and pains begin (crack in the EGR housing, oil pressure sensor ...). The older Saabs get their on-site maintenance in HH from the Orio partner and the difficult cases are solved by a small workshop near Unna. Depending on the age of the vehicles, it is usually replacement parts; recently for the 9-3 I complete shocks at a fixed price (!).

    The experience with the former Saab workshops from GM times is bad for me by the bank. For example, a workshop totally falsified the emissions test because the mechatronics engineers did not notice the loose hose at the vacuum adjustment of the 900 I ventilation hatches and the intake track was constantly bleeding. The log then read Lamda = 1,0.

    Conclusion: Trau, look, who. And sometimes you should seek a second opinion ... And fortunately, there are still small, very competent Saab family farms!

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