Challenge! Saab workshops in transition.

Mobility is changing, and the debate about sustainability and the environment will be with us for a very long time. The diesel scandal is far from being worked up. All of this leaves its mark, especially on older vehicles with a diesel engine under the hood. The time is challenging, and especially the Saab workshops have to adjust to new conditions.

Saab workshops in transition
Saab workshops in transition

The Saab inventory is shrinking, which is not surprising. The younger vehicles have at least the 10 years on the plate, the mileage is high. Saabs disappear more and more from everyday life, the brand is slowly becoming invisible. In principle, no optimal conditions, and yet not everything is black or white.

Our recent survey was to explore the loyalty of Saab drivers to their workshops. Saab service, chain, or free workshop was the question. The result is surprisingly clear.

High workshops loyalty

The majority of 43% of readers prefers the Saab / Orio base as a contact point. A high value for a brand that has been out of business for around 8 years. Where warranty and warranty have been obsolete for ages, and where there are no customer loyalty programs. If you add the 25% of readers who go to a free workshop with Saab Hintergund, then you get an amazing quota of almost 70% loyalty. Because more and more often, the small, free Saab screwdrivers beyond the Orio network are spin-offs or remnants of former Saab centers.

The large workshop chains are given a red card. Only 1% of the readers voted for it, a very low number, a clear vote. Are the traditional Saab screwdrivers and Orio doing everything right in the background? In principle, yes, because other big brands can only dream of these sensational values. As soon as a vehicle is out of warranty there, it becomes difficult. Despite a number of customer loyalty programs, the mass disappears where the service is perceived as cheaper.

Saab service, chain or free workshop?

  • Saab / Orio partner (43% 298 Votes)
  • Free workshop (with Saab background) (25% 173 Votes)
  • I'm screwing myself (19% 132 Votes)
  • Free workshop (11% 79 Votes)
  • Workshop chain (Bosch service etc ...) (1% 6 Votes)

Total Voters: 480

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All of this seems wonderful, but there is no reason to pat yourself on the shoulder and lean back calmly in the armchair. Because you have to see the result with two restrictions. On the one hand, it is mainly people who read here who can be described as Saab-affine without question. Your everyday automotive life with the small brand from Sweden does not happen purely by chance, but mostly consciously. And the workshop is just as deliberately chosen.

Saab workshops in transition

Second, as mentioned earlier, everything is in transition. Everyday cars with the gripper on the hood disappear faster and faster. He puts many into export, especially well-kept diesel are popular with our European neighbors. The resulting gap closes more and more the classics, and the workshops have been reporting for months on new vehicles that were not yet in the customer base.

This radically changes the requirements. Instead of waiting for vehicles for daily needs, the focus of the future is more on classics and young timers. That did not come as a surprise, but it poses new challenges for companies. Not everyone wants to go the way, especially multi-brand companies have put their Saab commitment once again to the test in recent months.

In addition: Competent employees are hard to find, spare parts supply is not easy. There are gaps in the delivery program for youngtimers and classics, which is completely normal after 20 - 30 years. Here is Orio, Supplier of Saab original parts, asked in cooperation with the workshops to locate and fill in the weak points.

Because at least in terms of Saab, old cars are the future - for fans and for companies who see Saab as a business model and have been able to make a good living from it so far - and will be able to do so in the future. If you prepare yourself for Saab to be booked more and more under the lovers section and for customers to change their requirements.

Preservation, conservation, restoration

The specifications for the future are clear. With a lot of sensitivity towards the vehicles and the needs of the customers, preservation, conservation and restoration are very important. In addition, the provision of spare parts and their reproduction. Maintaining the technical competence relating to the Göta Älv brand and passing it on to a younger generation of technicians is another task.

The list for the future is long, and and she is ambitious. In a time of change a challenge for the workshops and the Orio AB. They have a lot to do.

17 thoughts on "Challenge! Saab workshops in transition."

  • Great idea! A photo point for the next holiday in Sweden!

  • Top Garage☺️

  • Twisted is ...

    ... the point about the parts carriers that the reader Bukki2001 already mentioned.
    More and more SAABs are also dependent on used parts, because not everything is new to have.
    A dedicated SAAB workshop also takes care of that and considers itself slaughter cattle on its own farm.

    This costs space and is not a nice sight. Sadly, too, that good used parts presuppose a good condition of the vehicle. For the interior and the vehicle technology, the lower the mileage and wear, the better. As listed as an organ donor accident victims come into question. Those are missing in turn other parts.

    Be that as it may, the much-discussed sustainability and also the economic constraints of the dedicated workshop call for the most complete recycling possible. Used parts are guaranteed to change the vehicle, although a new one might have been available. In principle completely okay and beneficial for both parties ...

    But it is also in direct conflict with a profitable production and the distribution of new parts.
    Twisted and twisted just ...

  • A very charming idea!

    And who knows, maybe even surpass the original? I would have two or three ideas for that. For example, the background (the hotel) may be a little blurred and highlight the SAAB more. At this point, I find the photo of the 900 better. Have fun and success with the shoot!

  • As long as the well-maintained diesel Saabs only disappear into other European countries and are there in Saabhänden is the welcome, because they need spare parts and are interested in car well to maintain.
    Rather think that we Saab fans have to bring the, I call them “random Saab riders” to the Saab workshops.
    A year ago I was with my moped to the picker = TÜV at the Automobile Club, in addition to a box SAAB TTID did not get a Pickerl because something with the exhaust emissions has not voted, then came briefly with the driver, an elderly man into conversation and asked him what was going on and where he went to the service. He then told me that the car belonged to his son and he only brought the car here, but they had trouble with the spare parts and the free repair shop did not know enough, etc, then I referred him to the not far away Saab workshop he previously did not know and where he thanked very much for the TIP.
    Every Saab driver who goes to the Saab workshop and gets original spare parts is a win for us all, so the parts are still available and the parts are also affordable

  • But still found, if anyone is interested: HOTELL VARBERGS KUSTHOTELL. Always wanted to adjust the picture with your own Saab 😉

  • I always found the picture with the 9000 in front of the coastal hotel awesome. Can one of the gentlemen tell me where this “Kusr Hotellet” is? Google doesn't spit out anything ... My first guess was West Coast, but maybe I'm completely wrong. Hopefully it was not torn down and replaced by a Bauhaus block ...

  • So I've found a good compromise that will hopefully last for a few more years. Due to the residential situation (provincial) I have “normal” things done by a resourceful workshop on site. The master craftsman and owner as well as his workshop staff are not afraid of a brand that is now rather rare.

    In addition, of course, I also need a good SAAB specialist company that still has parts carriers to keep my two 20-year-old 9-5 limos running. That also works amazingly well.

    Of course you have to call ahead and announce your “arrival” so that you don't drive off for nothing. When we visit the SAAB company, we usually combine it with a shopping spree so that you don't get the feeling that you have driven a total of 300km just because of an exchange part. By the way, you don't necessarily have to be “rich in money”, but “rich in time” is an important requirement. I therefore regret all SAAB drivers who are not at least “timely”. Then it is really difficult for them. These are the real brand ambassadors and fans !!! Chapeau !!!

    Incidentally, I move both youngtimers in normal everyday driving, with the higher mileage being driven only in winter.

    Everything will be fine!

  • If I just imagine taking my Viggen to an independent workshop… .., never ever!
    To former Saab dealer, yes, in May again two vehicles are due and both go to Augst / BL

  • In my view, driving Saab in the future will depend on the willingness of the SAAB driver to reach deeper and deeper into the bag for the beloved vehicle. There are certainly also limits in the economic consideration, where the economic consideration could overtake the emotionality and the dear SAAB is no longer affordable for one or the other. The more your vehicles are brought to, serviced, and repaired at relevant SAAB repair shops, the greater the likelihood that parts will be replenished at reasonable prices and the supply guaranteed. And: besides us here in Germany there are many other countries where SAAB still has many vehicles. I'll let my two old people wait and get repaired by the Orio partner. In the hope that the supply will be maintained even after the 10 one year supply of parts in 2 years.

    Greetings from Erik

    10
  • My workshop has recognized the signs of the times. Making SAAB nice is the motto. I have the impression there is more care on it than years ago.

    11
  • Yeah, that's it. 🙂

    11
  • The so-called “upheaval” in the field of mobility is coming one way or another.
    For the SAAB user possibly not the decisive news. Much more:
    Where can I get spare parts for my SAAB, new or used. Everything stands and falls with it!
    For Orio that means: either a clear commitment to SAAB parts, or just not.
    The latent "weak points" in the SAAB should be well known ...
    For the ex-SAAB Werkstadt, however, this also means hoarding / holding used parts. Even if this binds capital. The SAAB owner will be pleased if he gets a used windscreen wiper motor installed. 🙂
    This survey quoted above shows that the SAAB owners are “loyal”. Wasn't it clear, wasn't it ??? 😉
    But this loyalty also has its (local) limits. And that's another "problem":
    Who can afford a SAAB as a daily driver when the nearest workshop is 90 km (Lübeck), 75 km (HH) or 140 km (Kiel) away. For me that would mean: a 2 car is needed. If the SAAB is “bitchy”.
    Organizing a rental car in the morning is out of the question for me!
    An 2 car can and possibly does not want to join every car user.
    Difficult decisions would then have to be made ...
    From this point of view, I am delighted with all the SAAB holders who take their SÄÄBE to classics! 🙂
    Always good and above all accident-free ride!

    13
  • Written excellently.

    Mit- and thought ahead. An article that provides answers to questions you may not have asked yourself so precisely. And by the way, the author also relativizes himself, willingly shows the readers and readers the limits and the fuzziness of the methodology (the survey results). A typical Tom.

    If the ÖR and other established media had this claim for themselves, could they also be happy about the growing numbers of readers, listeners and viewers?

    PS
    Oh yes, the tableau with SAAB photos is also nice to look at. Thanks Tom.

    10
    2
  • In the real Saab workshops one is simply in the best hands, who know the car know what it needs and have everything what the Saab needs. Once ordered from a chain of repair wipers for Saab, had to wait almost two weeks and the wiping quality was not the best, the short time later ordered original washes could not compare and still hold. Before Saab had opened Himberg, I needed a new battery, a free workshop had to order three batteries until he had the right one.
    So, if you want to keep your Saab for as long as possible and in good hands, then you have to go to one that works with many Saabs on a daily basis.

    13
  • I hope that Saab workshops with official (Orio) parts supply will be preserved for a long time.

    When I bought my 3er almost 9000 years ago and wanted to do an initial service with changing all fluids at a former large Saab center nearby, I was recommended to go to a free workshop for this old car. It almost knocked me off my chair ... Now he goes to the workshop where he was serviced before and where I am always welcome. Even if I have about an hour to get there ...

    12
  • I have yet to buy a Saab. The focus is currently on a 93 II / III SC, so an even more “younger” vehicle.
    I'm happy to have specs like Lafrentz or Zielke here in the North, because basically I want to buy the vehicle from a knowledgeable dealer. This creates confidence from the beginning, you know each other and everything else would be done there in this company.

    15

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