Perfect customer orientation - an example from the Saab world

There are days that tend to start with small dramas. The Saab cup, of all things, the favorite piece, falls on the floor. It breaks, the mood goes into the basement, the broken pieces in the garbage. Something like that happens always and everywhere and every day. Sometimes I get a call for help. Because a cup is often from ours Fan Shop, which we closed in 2017.

No we can't help.

Unfortunately we don't have any remaining stocks. Almost everything was finally taken over by Skandix, sold to the fans and partly re-produced. A few days ago I received an email from a reader. He drives a 9-3 I Cabriolet with meanwhile almost 260.000 kilometers. His favorite cup with the Swedish flag and Saab lettering comes from our collection. She has been his daily coffee pot for 5 years until a fall ended her life.

A replacement is difficult to find.

The mail is a cry for help. Because there is nothing to be found on the Internet. But a replacement has to be found, otherwise the coffee won't taste good. Of course we try to help where we can. But in this case I was at a loss and recommended a request to Skandix as the last resort. Bloggers and spare parts suppliers maintain constant contact, and when it comes to Saab you always find open ears in Lutter am Barenberge.

Skandix and the Gentleman project.

Unplanned, Skandix plays a supporting role in the current one Project gentleman. The matter had developed spontaneously because once again a small thing for the project, important for my automotive well-being, was nowhere to be found. Skandix solved my problem very well - and I was satisfied. Helping a blogger is one thing. What about customer inquiries from anywhere in Germany?

Perfect customer orientation.

The customer seeks and desires. Skandix responds and delivers. Fast and at an absolutely fair price. At the beginning of August the call for help goes to the Harz Mountains, at the end of the month his (!) Cup is in Webshop available. In between there is a lot of nice correspondence between a Saab driver who is just looking for a coffee pot and the company Skandix.

The result is a new coffee cup at a fair price. With Saab lettering and the Swedish flag. The cup is optimized for left and right-handers, it bears the flag and writing on both sides. Germany a service desert? Certainly not in the small Saab world!