Christmas is considered the quiet, quiet time in Bavaria. At the turn of the year, Corona still seems far away, and I use my free time to think about my 9-5 project. The Saab is safe in Talheim, I plan for January. In principle I like the Arc equipment a lot, only the front is a bit conservative.
I have in mind a conversion to aero optics, it would make the Swedish sedan appear sportier. I search and surf, discover at Aero World Germany a used front mask. There is a special discount over Christmas, the price is okay at just under € 200,00. On December 26.12th the Aero Front is ordered together with a steering wheel. I get the shipping notification on December 30th, processing is quick.
The goods arrive at the hangar a few days later. The condition of the front, which is described as good, is not entirely confirmed, the part has already been filled and repainted before. But the very fast processing and the special price at Christmas make up for it completely. All good!
The days are passing slowly, I'm looking forward to my new Saab. Every now and then I look on the internet. Yes, it is still there, everything is as promised. It's childish, but men and their toys are always something special. January 7th is finally on the calendar. I took the following Saturday off and hired a friend as a driver to pick up the Saab.
And then, out of the blue, the tranquil Talheim suddenly becomes my Waterloo. The disaster begins with a phone call.
But no Saab from Talheim
The 1st attempt. I can't get through to Mr Lobmüller. The boss is not in the house, the employee tells me. I'm supposed to try again in an hour. The 2nd attempt. The boss is here now. But not to speak. And besides, the lady continues on the phone, the Saab has already been sold. To a customer. Thanks and goodbye.
No regrets, no explanation. Hung up. So that was it. I'm speechless and pretty pissed off. Maybe I've been too spoiled the last few years. So far, the Saabblog team has been well served by Saab workshops, sometimes even the virtual red carpet is rolled out. In the Lobmüller case, I deliberately avoided the Saabblog stuff. I wanted a real life story. Unfiltered and such. I have the receipt now!
To be clear: there was no contract between Lobmüller and me. Just a phone call and an arrangement. The right to sell the Saab anywhere was in Talheim at any time. And of course you can forget something, especially over the holidays and New Year's Eve. An apology, a "sorry" on the phone would have been good to save the situation. But as?
I am frustrated and angry
Angry at Lobmüller and the ungodly manner. Frustrated, because I keep looking and can't find anything. It goes like this in January, and in the meantime Corona is spreading across Europe. People in Germany don't take it really seriously yet. That will change soon. At the end of the month I find an interesting 9-5 on the net. In principle, it is too beautiful to be real. Of course there is a catch again.
Because the Saab is not sold in Germany. And black corona clouds are gathering on the horizon.
You can find all previous contributions to the Gentleman project here.