In November I suspected that the long delivery time for the Citroën C3 Aircross could become a never-ending story. In the new year we will know better. Yes, the never-ending story is indeed endless. As a reminder: We ordered in February 2022, soon we will involuntarily celebrate a 1-year anniversary.
After all, the Stellantis branch keeps in touch with the waiting customer. This is theoretically encouraging, even if the news is negative. While it shows, the C3 Aircross does exist. But in addition to the endless delivery time, there is another problem. The C3 is not delivered as ordered. Let's talk about current new car problems and rising prices.
An email from the Citroën dispatcher
According to various contact persons, the C3 is either in Bremerhaven or in Zeebrugge. The fact that it really exists is confirmed by an email from the dispatcher that I received in the first week of January. The content is not pleasing, the C3 will not come in the quantity ordered.
"I have received information that the Citroën C3 Aircross you ordered will be delivered without the City Package 2 option. We cannot fully retrofit this option."
"I would like to apologize to you for the inconvenience, due to the difficulties in obtaining the material, individual components cannot currently be produced for many models."
The C3 problem, as I call it today, is not necessarily unique to Stellantis. It applies to other brands as well. For the past few months, production has been done with what was available. In addition, option lists are streamlined everywhere and features are deleted. Then comes the year-end sprint for the electric car premium. Stellantis pulls vehicles from other countries and pushes them into the German market. The burners remain in the ports.
Lack of equipment entitles to termination
Now the traffic jam is cleared. What to do if equipment is missing? City package 1, on which package 2 is based, is probably also missing from the vehicle ordered. This means that comfort controls for the power windows, electrically folding mirrors and the reversing camera are not on board. The latter is certainly missing, perhaps the other options.
The lack of equipment allows the cancellation of the order, after which a grace period must first be set. A phone call with him dispatchers in Neu-Isenburg doesn't really get me any further. The contact person is friendly, he is easygoing, but he cannot change anything. Incidentally, he did not assemble the C3, which is why I wrap my disapproval diplomatically.
New car prices rising across the board
What to do? A dealer friend of mine advises setting a grace period and insisting on a contractual delivery. I'm considering terminating the contract and converting a Saab. However, that's just the theory.
The facts show an order that is almost a year old. A good price and a matching full service offer that you (probably) wouldn't get anymore at the moment. Then there is the knowledge that you are on the home stretch.
A look at the online configurator confirms my suspicions. The Citroën C3 Aircross can no longer be configured like it was a year ago. The City Package 2 has obviously been canceled and prices have generally increased. The configurator shows a price increase (list price) of more than €3.000. Adjusted for equipment, it would be even more, an increase of more than 10% within a year.
Do we have an alternative? We don't have any in mind that would appeal to us. I don't want a Chinese electric car, even if another distributor with exciting products is starting nearby. We wish us (for what may be our last combustion engine), we agree in the family, a Citroën. Perhaps out of reminiscence of the past, good experiences from the past and out of sympathy for the Doppelwinkel brand.
Probably also because we like European cars. Always!
What's next? Hard to say! I don't make the decision. I'm the one with the old Swedish cars, my wife is the one with the Citroën. She makes the decision.
With images from Citroën Communication
- Sequel follows -